There are a number of ways you can get help
There are a number of ways you can get help
Apps can unfortunately go wrong some times with a 'bug'. If or when that happens, we want to squash that pesky bug as soon as we can.
However, if we don't know about it, we cannot fix it. So, we need your help there.
PLEASE CONTACT US (don't assume someone else will!) and provide whatever background to the bug that you can (e.g. how to repeat it etc.) rather than just leaving a "it's broken" review which we cannot respond to, that may not give us the information we need to find out what has gone wrong and, more importantly - does not help us quickly fix things for you.
We have quickly fixed many bugs for the benefit of all as a result of kind people promptly reporting them to us (and we thank them for that!).
We provide general support to our customers through regularly updated Product User Guides, Product FAQs and through a self-help Forums where we and like-minded, knowledgeable and helpful customers can contribute and share knowledge. This let us focus on:
If our community can help you with your queries, then everyone benefits.
We try to ensure our User Guides contain the information you need to use our Apps. We also supplement that material with relevant FAQs, below, and Tutorials and Videos. If you do not find what you need in either of those, also try the relevant forum.
Noatikl 2.3+ and Mixtikl 6+
Tip: In Mixtikl 7 / Noatikl 3, to use App Files or Other Content from an earlier version, simply first move it to the Intermorphic Folder (a *flat* folder).
Our Desktop IM Apps look for Other Content, where used and referenced in an App File, in a specific folder. This allows such content to referenced/used in both mobile and desktop versions of those apps. We call this folder the "Intermorphic Folder". It is a *flat folder* (where tilde [~] or %HOMEPATH% in the pathname below is a shortcut for your user account name).
Mixtikl Note: The "User_Content" folder (Mixer > Mixer Cell > Content button, then ".." and scroll the list to see it at the bottom) is an alias for the "Intermorphic Folder", and is the fastest way to see the files located in it.
The "Intermorphic Folder" is found here:
~/Music/Intermorphic/zips/IMTPALLoopEssentials1.zip. Files are still saved to the Intermorphic Folder.
Important: iCloud-supporting Intermorphic Apps can use iCloud synching/backup for "App Files" only. "Other Content" must still be backed up/transfered in/out via the "Intermorphic Folder" below. Refer also to the Backup section at the end.
See the relevant sections below for details on what can be copied, e.g. "App Files" and "Other Content", what IM Apps support iCloud and other useful information and links.
Noatikl 2.3+ and Mixtikl 6+ (mobile and desktop versions)
Mixtikl 6+ (mobile and desktop versions)
These are saved by the relevant app with a filename corresponding to that of the app.
When you use iCloud in an iCloud-supporting app these files are all saved to iCloud (see the iCloud FAQ).
These are additional files that can be used by an IM app, including being referenced in App Files, and files that can be exported/utilised by an IM App. They are not saved to iCloud and they must be backed up separately.
Files that are exported/utilised by the app are stored locally in the Intermorphic Folder (see below).
It is strongly recommended that files that are referenced by your App Files should be put in the Intermorphic Folder (see below).
Noatikl 3.1+ and Liptikl 2+ (macOS)
Our iCloud-supporting Desktop Apps for Mac allow App Files to be saved to and opened from the iCloud Drive folder (see the iCloud FAQ). The folder on Mac macOS is found here:
You may want to use your own SF2/DLS (“SF2”) in mixes or pieces (“Pieces”) that can play in both Mobile and Desktop IM Apps.
In any event, make sure you put the SF2 or zip file(s) there before you reference them in your Pieces!
Note: You select the SF2 you wish your Synth Network to use via the PSE Wavetable Unit. The Wavetable Unit SF2 list is alphabetically sorted first on folder names (if present in a zip, see "Zipping with Folders" below) and then on SF2 names.
We appreciate you may have lots of SF2 you might want to use, or even collections of them and you want to keep things tidy and structured on your PC or even in the Wavetable SF2 list.
You might wish to zip with folders if:
Say you have the following collection of SF2 files that you want to use in an App (and want to show up in the Wavetable Unit SF2 list like this, too):
To retain that structure you must zip the above directory *such that it keeps the entire folder paths*. You can give this zip any name, maybe something like “mySF2Collection1.zip”
In macOS you can create this zip by right clicking the "mySF2Collection1" folder and selecting “Compress 'mySF2Collection1'”. Alternatively, in Terminal, navigate to the folder above this folder and type:
zip -r mySF2Collection1.zip mySF2Collection1
You can check that the zip has the files you expect in it by typing in terminal:
unzip -t mySF2Collection1.zip
Now, put this zip file *at the top level* of the Intermorphic Folder, restart the App and then create and save Pieces that reference these SF2. If you then move those Pieces between Apps, they should still play just fine (provided you have copied that zip file in of course!).
Note: Using iCloud as your App File backup mechanism is very convenient. It also keeps them in synch across devices and so makes it easy to work with those files in the iOS version of that app.
iCloud support comes in really handy for two main reasons:
Note on iCloud Drive Subfolders (folders under the main app folder):
Our iOS apps support "flat" folders meaning they will display all files under the root folder, including files in any subfolders.
Tip: If you want to limit what files are displayed in the iOS app, you need to move the files you don't want to see out of the main app folder, perhaps into a "Archived" folder under iCloud Drive.
Apple iCloud Drive FAQ:
See: iCloud Drive FAQ
How to display iCloud Drive on your iOS device home screen:
Tip: Why can't I see the relevant app folder in my Mac's iCloud Drive folder or in the iCloud Drive on icloud.com?
If you have just installed one of our iCloud Drive supporting apps for the first time, then it seems it can take a while for the iCloud Drive synching to happen and for the folders/files to appear on your Mac. We know not why.... but a couple of suggestions to try are:
Sometimes we get reports of partial or corrupt downloads of zip files we make available via our website. We are not entirely sure why, but it seems there is a relationship to the browser you use to make the download.
If a zip file has not fully downloaded and you attempt to unzip it you will be informed it is corrupt, i.e. you have made a partial download (we list the size of the downloads so that you can check they seem about right). Before attempting to download the zip again, please delete any such previously downloaded version of that zip that might be in your browser cache.
One other suggestion...
If you have tried different browsers and are still getting partial downloads then when you go to download the zips, try right clicking on the link and then selecting “Save As” or “Save File As” and putting it somewhere new. This has helped some in the past.
See the "Redownload an app" section on this Apple page.
It is actually quite easy once you know how and have got the hang of it! These instructions assume you have the relevant Intermorphic app already installed on your device. If not, get it now: Wotja 3 / Wotja FREE 3, Noatikl 3, Mixtikl 7 or Liptikl 1.
There are three main cases:
Mobile device with free Dropbox App installed (Wotja; recommended for all others)
Note: You do not need to have a Dropbox account or to be signed in to it for you to use this method, but you must have the Dropbox app installed!
Open in Appand then from a popup dialog
Open in "Dropbox"select
WotjaFile...(Wotja File) or
noatikl://ptk3....(Noatikl file). Select the top right action button (arrow pointing up).
"Open in"(found in the bottom row, you may need to scroll).
"Copy to Wotja FREE 3"or
"Copy to Wotja 3".
Mobile device without Dropbox App installed (Noatikl / Mixtikl / Liptikl only)
Note: This method only works for apps that have an import facility, e.g. Noatikl, Mixtikl or Liptikl. It does not work for Wotja which has no file import facility.
noatikl://ptk3....(Noatikl file).. Double tap the text and then select all of it and then "Copy" from the pop up control which will copy it to the clipboard.
.txtfile; e.g. the
myfile.noatiklNoatikl file would be saved as
If you have purchased one of our tools from our Web store, you will receive an email containing your Customer ID, Order ID and Product Key. If you are having problems getting the Product Key accepted, please try the following:
If you are having problems getting the Product Key accepted the most likely reason is that you have a space in front of or after the Product Key in the the Product Key field (there should be no space). Also, note that you have to enter the Product Key into each product you wish to use (i.e. Standalone or Plugin).
Note: If you're running on Windows, and find that Liptikl, Mixtikl or Noatikl don't save their license key when you close the application, use the Windows option to run the program using "Run as Administrator". Enter and save your registration details. Restart the application normally: it should now be fine. If you've got trouble saving the license key for Noatikl or Mixtikl VSTi, you should run the host application (e.g. Reaper) as Administrator, set your license key details, then close the application and restart it normally.
We try as hard as we can to make our apps stable. If this app does crash on you, then the chances are that for crashes in new apps (released after Jun 2014) we will get reports from the HockeyApp integrated crash reporting system. Because of this, we have the best chance of fixing crashers and so our latest versions are likely to be the most stable. This is one reason we recommend that you always update your Intermorphic apps to the latest version, where your device/OS allows.
If you are using an earlier app then you can still send us a crash log so that we can investigate and try to fix the problem (for all users). The crash log files all start with the app name, and have an extension "crash". They are text files that we can read, and give us useful information in tracking-down a crash.
Please send the text in them to us via our feedback form, and don't forget to tell us what you were doing when you had the crash! Hopefully we will be able to fix the crash in the next update.
Here is how you get the crash log files:
Note: Also refer to this article.
To find a log file, in Finder open:
You may have to hold down the option key when using the Go menu in the Finder to open the Library folder (this is needed on Lion and above).
See this article.
Open Event Viewer, then go to Windows Logs -> Application and look for errors.
Note: Also refer to this article.
~/Library/Logs/CrashReporter/MobileDevice/<YOUR_DEVICE>(the tilde ~ in the pathname is a shortcut for your user account name.
To find the log file, open ~/Logs/CrashReporter/MobileDevice/ in the Finder and look for a file appended
We strongly recommend backing up your content before removing an app from your iOS device, but you are here as you probably did not do that.
You can get your files back if you made an iTunes backup at some point, a backup that contains your Mixtikl/Noatikl files. You need to get the Mixtikl/Noatikl files you want from that backup and copy them off the device. Then, you need to copy them back again. Note that IAP purchase keys are also stored in a backup, but these can be more easily recovered via a Restore in the Mixtikl Store or Noatikl Store, as relevant.
The way an iTunes Restore works is that ALL data in the backup is restored to your device, so if you are restoring an old backup (say something from 3 months ago), it will overwrite everything that you have on your device today. So proceed carefully.
This is the order in which you need to do things (but we are not liable if anything goes wrong!):
Yes you can! Follow these instructions:
We have changed our forum style recently and are experimenting with a new one. To register on our Forum, select the Login button on the left (the Login button is below the Intermorphic logo on the left and next to the Options button, and both are above the text "Board Index"). If you select the Registration link that indicates you are under 14, you will get a COPPA form. Our forum is not intended for those under 14.
We try to provide here answers to any common licensing questions. If you have a question you need an answer to concerning licensing of our products, and it is not answered here, try also contacting us.
Broadly speaking, we have tried to draft our Software EULAs to be flexible for you. We don't want our licence to get in the way of you working and coming up with great ideas.
So, if you have 2 computers and have purchased the relevant licences and relevant versions of the Software are available to download direct from the intermorphic.com website you can install and use that software on both of them (but not use the software simultaneously on both, though!).
With the relevant licence and where relevant versions of the Software are available to download direct from the intermorphic.com website you can install and use both Mac and Windows versions of the software, too, including if your computers are dual boot Win/Mac systems.
Please note that Noatikl, Mixtikl and Liptikl for Mac are now only available from the Mac App Store, which has different licencing terms.
Can I use the recordings I make with Mixtikl or Noatikl on CDs, and do I own the rights to the recordings (assuming I have bought the necessary Tiklpaks or they are included in the product I have bought a licence to)?
If you have licenced a full product or purchased the "Save, Export, Clipboard" in app purchase in an older Freemium version (and please note that Educational versions may not be used for commercial or business purposes) the general answer is yes, but be aware of the following qualifications:
With respect to recordings made of pieces or mixes that you have created using content from the Included Intermorphic Generative Tiklpaks (refer to the Tiklpak EULA) then yes you do own the recordings as we own all the generative content in the foregoing paks (and of course you are allowed to modify the generative parameters in any of the templates, too). If you mix the foregoing with other content then you will only own the recordings if you definitely have the necessary rights and comply with any licencing terms for that additional content. Note: See also the EULA and also in that note clause 5 concerning "Intermorphic Wavetable" which applies to all included Intermorphic SF2/DLS wavetables.
If you are referring to recordings made of mixes using or featuring audio content from Tiklpaks in Tiklpak Collections 1-3 and/or the LoopBeats 2 Tiklpak (see the Tiklpak EULA which includes content we licence from a 3rd party, then you will need to pay particular attention to the clause in relevant licence for those Tiklpaks:
"You may mix together content from the Tiklpak, modify Template parameter settings, and combine content from the Tiklpak with other content over which you have the requisite rights, in order to create your own Noatikl, Mixtikl, Wotja or Partikl files (variously "Files"), IM Software Music URLs (variously "Music URLs") and audio or MIDI mix recordings (variously "New Content"). You are free to distribute the New Content provided (i) the New Content constitutes an original work (ii) you have the necessary distribution rights in any third party content (iii) any Music URLs you self-publish or distribute in any way comply with the Intermorphic Website Terms of Service (http://intermorphic.com/tos) and (iv) individual sound samples are not used in isolation." and "You may not use content from the Tiklpak to create music libraries for distribution to third parties and you may not modify any included 3rd party sound samples."
With respect to the Tiklpaks above, if you are wanting to create music libraries of any kind, then you would not be licenced to do that. Similarly, if any of the sound samples are used in isolation (i.e. not mixed against another sample playing at the same time), then you would not be licenced to do that.
If you also include other content in your mix then you will only own the recordings if you definitely have the necessary rights and comply with any licencing terms for that additional content.
We cannot give any legal interpretations of the licence (*we are not lawyers*), but we hope the pointer helps. At the end of the day, you would need to comply with all the terms of the licenses and have a valid licenced version. If you do feel you need an interpretation you would need to ask a lawyer.
Of course not (but please note that Educational versions may not be used for commercial or business purposes)! However, please do ensure you comply with the licence terms for any Tiklpak and/or 3rd party content you use in your recordings.
Yes, you can use Mixtikl and Noatikl in live performance, provided you are doing the performance (i.e. you are present and interacting with the software) and you have a valid licenced version. We have some specific wording to cater for that, generally under Clause 3.5 (the same wording in all Mixtikl and Noatikl licences), e.g from the Mixtikl for Windows EULA.
"You may NOT use the Software for any public performance, live broadcast or time delayed live broadcast unless you have purchased a valid licence to use the Software and, where you are not present and interacting with the Software and the Software is being used for commercial purposes, you have also purchased the additional valid relevant performance licences."
Our fora are where we share knowledge - we all try to help each other in this community. This is your #1 support route.
Not a member? You can still search and read posts, and it is easy to sign up if you do want to post a question or ask for help.
|Noatikl - Generative Music Composer|
|Mixtikl - Generative Music Mixer|
|Liptikl - Cut-up Text Editor|
|Wotja - Generative Music Writer|
|Tiklbox - Relaxing Generative Music|
|Tiklpak Pak Makers|
|Partikl Sound Engine|
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